Personal information and Privacy policy

   Privacy Policy

     Shoe Solutions operates the https://shoesolutions.ca website, which provides a SERVICE. If you choose to use our service, then you agree to the collection and use of information in relation with this policy. The personal information that we collect is used for providing and improving the service. We will not use your information except as described in this Privacy Policy. Shoe Solutions does not share or sell your information; it is used internally to complete transactions online and deliver your product to you. Your information is used only to maximize your shopping experience with the staff here at Shoe Solutions. Emails are used for order confirmation and periodic updates about services and products we provide, you may opt out of updates at any time. 

     Our Services do not address anyone under the age of thirteen. We do not knowingly collect personal identifiable information from children under thirteen. In the case we discover that a child under thirteen has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.

Information Collection and Use

     For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

Log Data

     We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

 Cookies

     Cookies are files with small amounts of data that are commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive. Our website uses these “cookies” to collect information and to improve our service. You have the option to either accept or refuse these cookies. If you choose to refuse our cookies, you may not be able to use some portions of our service. You can learn how to manage cookies on your web browser by following the Browser Cookies Guide.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our service
  • To provide the service on our behalf
  • To perform service-related services
  • To assist us in analyzing how our service is used.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

  Hotjar

     We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address, device screen size, device type, browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

 Security

     We value your trust in providing us your personal information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

   Links to Other Sites

     Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

 Changes to this Privacy Policy

 We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes take effect immediately after they are posted on this page. Our GDPR Privacy Policy was generated from the Privacy Policy Template.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.