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Return & Exchange Policy

We are passionate about your health and making sure that your investment with us is benefitting you. If you are experiencing problems with any piece of footwear that we have provided you with, please book a Follow-Up appointment with the customer service specialist that assisted you the first time, and we will make it right.

Shoe solutions has a footwear exchange only policy, zero returns.

Shoe Solutions will gladly Exchange footwear within 10 business days at OUR discretion using the following criteria:

*Product is in new condition and is in the state you received them

*Shoe box must be present, shoe solutions is not responsible for any item you have left behind

*Footwear insoles must be present

*Footwear may only be worn/trialed in a clean, sanitary, smoke-free environment